Sidney Yuen
Enterprise Ireland
United Kingdom
Board Member, The Ireland Fund of China
Building on over twenty five years of executive experience in formulating and articulating strategies and improving processes for organizations in Asia. Sidney partners with clients to transform and capitalize on their customers’ experience. As a highly sought management consultant and keynote speaker, Sidney specializes in Talent management, Customer experience and technology. Previously Sidney was managing director, Greater China at NorthgateArinso, the world’s largest HR outsourcing company and Head of Consulting, Asia Pacific at Convergys Corporation, the world’s largest Contact Centre Outsourcing Company. Prior, he served as a founding director to Andersen’s Change management practice for Greater China. In his combined consulting experience, Sidney has helped the majority of Multinational companies and others to develop market entry strategy and execution plans. Prior to his consulting career, Sidney was Executive Vice President at Systek Technology- a Hong Kong Listed company, Head of Customer service at American Express and HR manager at BAT and the Swire Group- Parent of Cathay Pacific Airways. Sidney is on the editorial board of the International Journal of Customer Management UK, Editor in Chief of the Best Practice Management Magazine and he also served as Chairman of Institute of Personnel & Development, Hong Kong Management Association’s Quality Award Board of Examiners and the Distinguished Salesperson Award. Sidney serves as an outsourcing advisor to the Chinese Government. He chairs the Asia Pacific Contact Centre Association Leader (APCCAL), International Association of Outsourcing Professionals-HK (IAOP) and China Windmill Foundation – a registered charitable organization. Recently, Sidney accepted a board position at the Irish Funds of China. Sidney grew up in Ireland during the 70s. He received his secondary and university education in Galway and Limerick and has a MBA and a postgraduate qualification from Hong Kong. He has been appointed as Adjunct Professor for the Shijiazhuang University of Economics in China and he also sits on the board of MBA at Shanghai University and the Hong Kong Academy for Gifted Education. He has been a mentor for MBA students at Shanghai University and Hong Kong University for a number of years.